Privacy Policy

1. Who we are

Nexxt Nest Group ("we", "us", "our") operates SIYA, a governed AI operator service for Melbourne trades and local businesses, and the website at nexxtnestgroup.com.au.

• Business name: Nexxt Nest Group
• ABN: 52 689 862 922
• Address: Melbourne, VIC Australia
• Email: hello@nexxtnestgroup.com.au
• Phone: (03) 4517 8310

2. Information we collect

Directly from you. When you contact us through our enquiry form, call us or send us an email, we may collect your name, email address, business name, phone number and the content of your message.

Through delivering the SIYA service to clients. SIYA monitors a client's nominated channels (including phone calls, Facebook and Instagram comments and messages, and reviews) to detect buying signals and prepare responses for the client's approval. In doing this, we may process personal information belonging to our client's customers, acting as a service provider on our client's instructions. The client remains responsible for their own customers' personal information under their own privacy policy.

Automatically. Like most websites, we may automatically collect standard technical and analytics data such as your IP address, browser type, pages viewed and referring website.

3. How we use your information

We use personal information to:

• respond to enquiries
• deliver, operate and improve SIYA for our clients
• detect and score buying signals across a client's connected channels
• prepare draft replies for a client's approval; SIYA sends nothing she writes herself without a person's approval. The exceptions are live conversation (a call or a website chat, where she says she is an AI) and fixed confirmation messages: a short fixed reply to a text sent to our own number, and a fixed receipt to a new enquiry where a client has asked for one
• communicate with you about our services
• meet our legal and accounting obligations

We do not sell personal information.

4. Automated decisions and buying-signal scoring

SIYA, our AI, helps us decide which enquiries to follow up first. She scores an enquiry as hot, warm or cold and writes down the reason; classifies how a call ended (for example, no answer or voicemail); drafts replies and follow-up emails; and checks a phone number against the Do Not Call Register and calling-hour rules before any call.

She does not send a message she has written, make an outbound call, publish anything or spend money without a person approving it; the only messages that go without approval are live conversation and fixed confirmation messages. A person can review or change any score.

To do this she uses the details you give us or that we hold about your enquiry: your name, business name, phone number, email address, what you asked about, and, where a call took place, the call transcript and outcome. We do not currently set a fixed retention period for this information; we keep it until it is no longer needed for your enquiry or you ask us to delete it.

5. How we share information

We may share personal information with:

• service providers who help us operate SIYA and our website: Vercel (website hosting); Cloudflare (network and security in front of SIYA's server); Vultr (SIYA's server and database); Anthropic (the AI model behind SIYA and Ask SIYA); Twilio (phone calls and SMS, with Google text-to-speech for SIYA's voice); Zoho (email and booking); Telegram (alerts to our own team); Meta (Facebook and Instagram, where a client connects them); Stripe (payments); Perplexity (web research about businesses); and Google (fonts loaded by our website, and Places and Search Console used by SIYA)
• our clients, where the information relates to their channel or enquiry
• authorities, regulators or other third parties where required or authorised by law

6. Data storage and security

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. SIYA's server and database are hosted in Melbourne, Australia, and our email runs on Zoho's Australian data centre. Our website is served from Vercel's global network, and its server functions run in the United States (Washington DC). Some providers above may process information overseas, including in the United States; where a provider's processing location is not confirmed in our records, we do not state one. No method of storage or transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Access, correction and complaints

You can request access to or correction of your personal information, or make a complaint about how we have handled it, by emailing hello@nexxtnestgroup.com.au. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Cookies and analytics

Our website does not use analytics or advertising trackers. It loads fonts from Google, which receives your browser's IP address when it does. You can control cookies through your browser settings.

9. Changes to this policy

We may update this policy from time to time. The effective date at the top of this page reflects the latest revision.

10. Contact us

If you have any questions about this policy or how we handle personal information, contact us:

• Nexxt Nest Group
• hello@nexxtnestgroup.com.au
• (03) 4517 8310
• Melbourne, VIC Australia